fbpx

Download PBSC/CycleFinder app for on-the-go access to Bike Share Toronto

faq

Have questions?  We’re here to help! Learn more about riding with us.

Contact Us About Bike Share Toronto what is bike share? Expand

Bike share was designed to allow users to make short trips around town. The sturdy-framed bikes are available at any docking station in the city. The bikes can be taken from any station and returned to any station in the bike share system.

When should I use bike share vs. bike rental? Expand

While bike share has similarities to traditional bike rental, bike share is perfect for short trips around town. Traditional bike rental is a better option for trips longer than a couple of hours.

Who can use Bike Share Toronto? Expand

Bike Share Toronto is for riders 16 years or older. Riders under 18 must be accompanied by a parent or guardian.

Where can I ride Bike Share Toronto? Expand

Riders use streets, bike lanes, and bikeways throughout the city of Toronto. Bicycles are not allowed on sidewalks, expressways, and highways (such as the 400 series and QEW). Riders are also prohibited on streets where there are “No Bicycle” signs posted. See Rules of the Road for safety tips.

How many bikes and stations are there? Expand

6,850 bikes and 625 stations are available throughout Toronto. See the Station Map for all bike locations and stations.

What should you use bike share for? Expand

Bike share is perfect for short trips around town. Riders use bike share for commuting to work or leisure—like running errands, going to appointments or meeting up with friends. Bike share can also connect you to public transportation. Others use bike share simply for exercise or exploring the city.

Do I need bike share if I have my own bike? Expand

Bike share is still useful if you have your own bike. Perfect for short, one-way trips, using bike share when you are already out or unable to ride your bike home is a great way to get you where you want to go. There’s no need to carry your bike lock, it spares your bike from wear and tear, and can get you quickly from Point A to Point B. Many bicycle owners join bike share because they find there are many reasons and times to use bike share instead of their own bikes.

How much does Bike Share Toronto cost? Expand

Join as an Annual Member for only $99 (plus HST) per year. Single Trip Passes, Day Passes and 3-Day Passes are also available for purchase. See Pricing for more details.

What is a station, a dock, and a kiosk? Expand

A station is the strip of bikes that are available around the city. These stations are solar-powered and hold a variable number of bikes. A dock holds the available bicycles. Bicycles are locked into a docking port and can only be unlocked using a bike share key or ride code. The dock has a slot for the bike share key and a keypad to enter a ride code. Each dock has a red, yellow, and green light. A red light indicates a broken bike that cannot be unlocked or used.
A kiosk at most stations. It contains information on how to use Bike Share Toronto and provides a touch screen for buying passes, getting ride codes, and redeeming gift certificates.

Where are the stations? Expand

There are 625 stations across the city, placed based on population and transport needs. See the Station Map for exact locations.

How It Works How does Bike Share Toronto work? Expand

Bike Share Toronto is an enjoyable and cost-effective way to get around Toronto. Buy a Pass or become an Annual Member to gain access to 6,850 bikes throughout the city. Locate a bike at one of the 625 stations and return the bike to any other station in the bike share system. Take as many quick trips as you want while your pass or membership is active. See How It Works for more information.

Do the bikes fit everyone? Expand

Bike Share Toronto bicycles were designed to fit riders of all heights and sizes. At the bottom of the seat post is a black lever that lets you adjust the seat to your height. The seat post also has numbers, so you can remember your height setting. See Meet the Bike for more information. Don’t forget: you must be 16 years or older to ride Bike Share Toronto.

How long can I keep a bike out? Expand

The first 30 minutes of each ride is included in the base price of the pass or with your membership. After 30 minutes, overage fees of $4 per additional 30 minutes of trip time applies.

What are the fees if you keep a bike out longer than 30 minutes? Expand

After 30 minutes, it costs an extra $4 for every additional set of 30 minutes.

How do I return a bike? Expand

Return the bike to any one of the 625 stations with an open dock. Locate an available dock on the Station Map or mobile app. Match the triangle on the front of the bike with the dock and insert the bike. A green light appears on the dock and locks the bike in the dock.

Can I ride a bike outside of the service area? Expand

Yes, but you still have to return the bike to a station after your ride. Remember, extra usage fees apply after 30 minutes. See pricing for more information.

What is a Smart Station? Expand

Smart Stations are bike stations without the kiosk. The hardware and solar panel are all housed within the map frame at the end of the station. There is no credit card reader so any transactions have to take place through the PBSC app.

Where Are Smart Stations Located? Expand

Smart Stations are located throughout our system. ‘SMART’ is in the station name on our System Map and PBSC, so you can identify which type of station it is before arriving.

How do the Bike Share Toronto bicycles work? Expand

Bike Share Toronto bicycles were created for simple riding in an urban setting. The bikes were designed with comfort in mind, and any rider regardless of height or skill will be comfortable. See Meet the Bike for more information.

How do I take out a bike? Expand

To use Bike Share Toronto, you must join as an Annual Member or purchase a Pass. Users can unlock bikes in four different ways: (1) Inserting an annual membership card into a dock with an available bike (2) Entering a 5-digit code from the kiosk into a dock’s pin pad (3) Entering a 5-digit code from the app into a dock’s pin pad (4) Scanning a bike’s QR Code via the app.

Why are rides only 30 minutes? Expand

Bike share was created for quick trips and getting from Point A to Point B. Rides are limited to 30 minutes to ensure bike availability for all riders to “share.” This encourages riders to use bike share for quick trips and return the bike to any station within 30 minutes.

How do I know if I was charged usage fees? Expand

Annual Members can log into their accounts and check their billing statements.

Riders that purchased a short-term pass can go to a kiosk at any station, push “Account Info,” and review the instructions on the touch screen. For questions or help, contact Customer Service.

How can I make sure my bike was docked correctly? Expand

Match the triangle on the front of the bike with the dock and insert the bike. A yellow light then appears. If a green light appears, the bike locks into the dock and your ride has ended. If a red light appears, the bike is not locked into the dock. If no light appears, the bike is not locked into the dock. If a red light or no light appears, remove the bike from the dock and re-insert the bike into the dock. If you have trouble docking your bike, call Customer Service at (855) 898-2378.

Can I bring a bike on the bus or train? Expand

No, dock your bike before you get on the bus or train. Pick up another bike at a station after you get off the bus or train if you are still within the bike share service area.

How Do I Use a Smart Station? Expand

To take out a bike, use your member key as usual or the PBSC app. Don’t have a pass? Download the CycleFinder/PBSC app to purchase passes, as there is no credit card reader at these stations.

Annual Memberships How much does an Annual Membership cost? Expand

An Annual Membership is $99. See Annual Membership for more information.

When does my membership begin after I sign up? Expand

Annual memberships are activated upon completion of registration. Member keys are assigned within 3-5 business days. Waiting for your key to arrive in the mail? Get riding straight away with the PBSC app! Simply log-in with your information associated with your account to access your membership from your smartphone.

Can I ride even if I don’t have my bike key? Expand

Yes, you can ride without your member key by using the PBSC app. Log-in to the app with your Bike Share Toronto account to unlock bikes from your smartphone. Users can either scan a bike’s QR code to unlock or recieve a 5-digit code to enter into a dock’s pin pad to unlock.

HOW DO I ACTIVATE MY BIKE SHARE KEY? Expand

Once you receive your bike share key, log into your account on the Bike Share Toronto website, and click on the tab that says “Key”. Enter your key’s ID code and click “Activate Bike Key”. The ID code on your bike share key is right below the barcode. Contact Customer Service if you need help.

Can I lend my bike key to someone else? Expand

No, Annual Memberships cannot be shared and are not transferrable. As the account holder, you will be responsible for any usage fees or lost bike fees if you lend your bike share key to a friend.

How do I renew my Annual Membership? Expand Members are automatically registered for auto-renew when you sign up for an Annual Membership. The card on file will be billed the day before your membership expires, so there is no stoppage in service.
For members who turned off auto-renew in their accounts, log into your account and click “Renew” under Current Membership Plan. Does Bike Share Toronto offer any discounted memberships? Expand

Yes, see PRESTO card holders for more information.

How do I sign up for an Annual Membership? Expand

Riders can register for an Annual Membership online.

When will I get my bike share key? Expand

Your Bike Share key will be sent in the mail within 3-5 business days of registering. Waiting for your member key to arrive? Download and sign into the PBSC app with the information associated with your account to access your membership from your smartphone.

How do I take out a bike with my bike share key? Expand

Once you insert your bike share key into the slot on the dock, a yellow light appears first and then turns green. If a green light appears, the bike unlocks and you can remove the bike from the dock. If a red light appears, remove the key, wait for the light to turn off, and try again.

If you’re not getting any light at all when you insert your bike share key into the slot on the dock, make sure your bike share key has been activated. If your bike share key is activated and you need help, contact Customer Service.

Why do I need to keep an active credit card on file? Expand

Since usage fees are incurred for rides longer than 30 minutes or for lost bikes, every member must have an active credit card on file. See Annual Membership for more information. Please log into your account and update your information if your address changes or your credit card expiration date is soon.

Can I take out more than one bike with my bike key? Expand

No, Annual Members may use only one bike at a time. Purchase a Single Trip Pass, Day Pass or a 3-Day Pass from a station kiosk for a friend that wants to use Bike Share Toronto.

Is there a security deposit for Annual Members? Expand

No, but every member must have an active credit card on file since usage fees are incurred for rides longer than 30 minutes or for lost bikes.

Day Passes How much do passes cost? Expand

Purchase a Single Trip for $3.25 for a one-way trip, a Day Pass for $7 for 24-hour access or a 3-Day Pass for $15 for 72-hour access. See Pricing for more information.

Which payment methods are accepted to purchase a pass? Expand

Purchase a pass with any major credit card at any station kiosk’s touch screen. Prepaid cards are not accepted.

When will I get my security deposit back? Expand

If you do not incur any additional usage fees, the $20 will be released within 5-10 business days, and up to 30 business days for international banks. Contact your bank or credit card provider if you don’t receive your funds within the allotted time frame.

Can I purchase a new pass with the same credit card before my current pass expires? Expand

No, if you want to purchase a second pass before the first pass expires, you must use a different credit card.

How do I take out a bike with my pass? Expand

Pass holders can unlock bikes three different ways. If you purchased your pass via a station kiosk, you will receive a 5-digit code. Enter the ride code on the keypad on the dock once you locate an available bike. Ride codes are valid for 5 minutes and are for single-use only. Once your ride code expires or you want to ride again while your pass is active, you must insert the same credit card into the station kiosk to receive a new ride code. Alternatively, you can download the PBSC app and select “I created an account at a station” to access your pass from your smartphone. To unlock via the app, users have the option of scanning a bike’s QR Code by selecting the QR Code icon or requesting a 5-digit code by tapping a station on the map.

Will I be charged again for a new ride code? Expand

No, but you must use the same credit card that you used to purchase your pass and your pass must still be active.

How long can I keep a bike out with my pass? Expand

The first 30 minutes of each ride is included in the base price of the pass. After 30 minutes, overage fees of $4 per additional 30 minutes of trip time applies.

How do I purchase a pass? Expand

You can purchase a Single Trip, Day Pass or 3-Day Pass one of two ways: Buy a pass at a station kiosk, follow the step-by-step instructions, unlock a bike, and return a bike. Use PBSC to buy passes and get ride codes to unlock bikes right from your phone. See Get the App for more information.

Why is a security deposit charged when I buy a pass? Expand

A pre-authorization of $20 per bike is charged to your card account in case you incur any additional usage fees. If you do not incur any additional usage fees, your card will not be charged.

Why was my purchase rejected? Expand You do not have sufficient credit limit on your credit card account to cover the $20 security deposit hold.
Your bank rejected the transaction.
You are trying to use a prepaid card. Can I take out more than one bike with a single pass? Expand

Each Day Pass or 3-Day Pass allows up to 4 bikes—$7 per bike for a Day Pass and $15 per bike for a 3-Day Pass. See Day Passes for more information.

Can I use the same 5-digit ride code more than once? Expand

No. For multiple bikes on one pass, one ride code is issued to unlock all bikes. If you want to ride again while your pass is active, you must insert the same credit card into the station kiosk to receive a new ride code.

How many times can I ride with my pass? Expand

As many times as you want while your pass is active! The first 30 minutes of each ride is included in the base price of the pass. Extra usage fees apply after 30 minutes. See Day Passes for more information on pricing.

Safety Is Bike Share Toronto safe? Expand

There are always risks with any mode of transportation, but bike share is relatively safe. The sturdy-framed bikes are durable and comfortable. Each bicycle comes with a loud bell, several reflectors and self-powered LED lights, so the bike is easily seen by cars and other cyclists. All of these features, along with riders staying alert, reduce the chance of an accident. All riders should also wear a helmet to reduce the risk of head injury in case of an accident.

Is there anything I should do before starting a ride? Expand

Adjust the seat for your height, press the brakes to check the resistance, and check that the tires are inflated. See Rules of the Road for more safety tips.

Where are the bike lanes in Toronto? Expand

View or download the Toronto Cycling Map to find a route using bike lanes.

Do I have to wear a helmet? Expand

Cyclists under the age of 18 must wear a helmet while riding. Although adults 18 years and older are not required by law to wear a helmet, all riders should wear a helmet to reduce the risk of head injury in case of an accident.

How do I ride safely in the city? Expand Ride with traffic
Obey all traffic signs and signals
Yield to pedestrians
Stay off sidewalks
Never ride distracted
Use hand signals
See Rules of the Road for more safety tips. Are there lessons on how to ride safely in the city? Expand

The organization CAN-BIKE offers classes for adults on learning to ride, navigating traffic, commuting by bike, and more. Visit their website for more information and a schedule of classes.

Troubleshooting What should I do if my ride code isn’t working? Expand

Once you’ve entered the correct ride code on the keypad on the dock and the green light does not appear, your ride code may not work because:

A red light appears because the bike is broken and cannot be unlocked from the dock.

The technology on the dock is not working properly and something is wrong on the dock itself.

Ride codes expire 5 minutes after they are issued.

If your ride code is still valid, locate another available bike at the same station and try entering the ride code again. If your ride code still doesn’t work, request another ride code from the station kiosk by inserting the same credit card. You will not be charged to request another ride code.

What should I do if my bike share key gets lost or stolen? Expand Contact Customer Service at (855) 898-2378 to deactivate your bike key as soon as possible. Any extra usage, damage, or lost bike fees incurred by your bike share key will be your responsibility before you report your key as lost or stolen.
Contact Customer Service to order a new bike share key for a small replacement fee. What should I do if there’s a problem with my bike? Expand

Return the bike to the closest dock and press the “wrench” button. A red light appears on the dock, so no other rider can use it until it is fixed by a technician.

What should I do if I can’t find a bike when I need one? Expand

Find available bikes on the PBSC app, System Map or at a station kiosk.

What should I do if my bike gets lost or stolen? Expand

Riders are responsible for their bikes from the time they unlock them from a dock until they lock them in a dock after a ride. If your bicycle is stolen while it is checked out, file police report by calling the Toronto Police Service at (416) 808-2222 and by calling Customer Service at (855) 898-2378. Riders may be responsible for the fee of recovery or replace of the bike—$1200 (+ tax).

What should I do if my bike share key isn’t working? Expand Your bike share key may not work because:
You haven’t activated your bike share key yet. Log into your account and activate your bike share key.
You haven’t returned your last bike. You must return the bike before you take out another bike.
Your credit card on file is expired or invalid. Your key deactivates if you do not have an active credit card on file.
You aren’t inserting your bike share key correctly into the slot in the dock. If a light appears when you insert your bike share key, your key is working.
If you are still having problems with your bike share key, contact Customer Service to receive a new key. What does a red light on a dock mean? Expand If there is a bike on the dock, it means the bike is broken and cannot be used until it is fixed by a technician.
If there is no bike on the dock, it means there is an issue with the dock. It will not accept a bike return.
If the bike you take out has an issue, just return it to the closest dock and press the “wrench” button. What should I do if I need to return my bike and the station is full? Expand

Find another station on the PBSC app, the Station Map, or at the station kiosk (if available). To avoid usage fees after 30 minutes, go to the station kiosk, press “No bike docks available?” and follow the instructions to receive an extra 15 minutes to find an available dock. Alternatively, receive an extra 15 minutes to find an available station on the PBSC app by tapping the full station on the map. 

What should I do if I crash my bike? Expand Call 911 immediately if you are injured. Call the police precinct where the crash occurred and file a report with a police officer to document all important information.
Riders must also contact Bike Share Toronto within 24 hours by contacting Customer Service at (855) 898-2378. Tell the representative all of the facts of the crash.
Please note that the bike is still your responsibility until it locked at a dock. If you are unable to dock your bike, contact Customer Service and a Bike Share Toronto representative will come and help you. What should I do if I find an abandoned bike? Expand

Contact Customer Service at (855) 898-2378.

E-bikes What is an E-bike? Expand

It’s a pedal assist bike that has been equipped with an electric motor and a rechargeable battery to help the user pedal. Electric assistance is automatically activated by pedaling. The maximum pedal assist speed is set to 25 km/h. Users are required to wear helmets when riding an e-bike as per Government regulations

How do i rent an e-bike? Expand

Unlocking an e-bike requires users to initiate the exact same process as unlocking any other bike in the Bike Share Toronto system. Therefore, there are three ways a user can rent an e-bike:

 

1) PBSC app. On the system map, stations containing available, docked e-bikes will be marked with a white lightning bolt within a small black circle.

 

2) Using an Annual Membership key.

 

3) Generating a 5-digit code from a station kiosk.

DO I NEED TO PURCHASE A SPECIAL PASS TO RENT AN E-BIKE? Expand

No, simply purchase any Bike Share Toronto pass type – Single Trip Pass, 24 hr Access Pass, 72hr Access Pass or Annual Membership – in order to rent a bike.

ARE THERE ADDITIONAL SAFETY RULES THAT APPLY TO E-BIKES? Expand

As a cyclist, you must share the road with others (e.g., cars, buses, trucks, motorcycles, etc.). Under Ontario’s Highway Traffic Act (HTA), a bicycle is a vehicle, just like a car or truck.

 

Cyclists:

Must obey all traffic laws

Have the same rights and responsibilities as drivers

Cannot carry passengers – if your bicycle is only meant for one person

 

All riders are required to wear a helmet while riding an e-bike in accordance with the Highway Traffic Act (HTA).

 

If you do not have the means to purchase a helmet yourself, please contact CustomerService@BikeShareToronto.com to find out how you can get one.

IS IT MORE EXPENSIVE TO RENT AN E-BIKE? Expand

No, renting an e-bike is the same price as renting any other bike in the Bike Share Toronto system. Therefore, all of the following pass types/memberships allow the user to rent an e-bike, should the station they’re using contain one:

 

 

Users are reminded that, regardless of which of the above pass types they hold, they are required to dock the e-bike every 30 minutes to avoid incurring overage fees of $4 for every additional 30 minutes of trip time.

 

Riders are also charged a $20 deposit for every bike or e-bike they rent. The deposit will be refunded into their account within 20 days.

HOW DO THE E-BIKES CHARGE? Expand

E-bikes will charge overnight and will only be available to pull from a dock if they have more than 20% battery charge. If the e-bike has 20% battery or less, the user will be unable to release it from the dock. Pedal assist e-bikes can be recharged in the field at designated electric bike charging stations or at an off-site facility overnight during off-peak hours.

WHAT SHOULD I USE AN E-BIKE FOR? Expand

Same as Bike Share which is perfect for short trips around town. Riders use bike share for commuting to work or leisure—like running errands, going to appointments or meeting up with friends. Many bike share stations are at close proximity to subway stations, bus terminals or public transportation. Others use bike share simply for exercise or exploring the city.

ARE E-BIKES SAFE? Expand

The electric, pedal assist bikes, called E-FITs, are engineered and designed by PBSC. E-FITs have a central motor with a battery fully integrated in the aluminum frame. The maximum pedal assist speed is set to 25 km/h. The E-FITs meet all safety required as outlined in Ontario’s Highway Traffic Act. Users are required to wear helmets when riding an e-bike as per Government regulations. It’s the law.

WHAT SHOULD I DO IF THE BATTERY DIES OR THE E-BIKE IS DAMAGED? Expand

If the battery has been completely drained, simply continue to pedal the bike as you would any other bicycle. Please return the e-bike as rapidly as you can to any Bike Share Toronto station.

 

If the user is hurt or the bicycle is damaged due to an accident, call 911 or the Bike Share Toronto customer service line at 855-898-2378 (open 24/7).

ARE THERE RESTRICTIONS ON WHERE I CAN RIDE AN E-BIKE? Expand

No more than there are for any traditional bikes in the Bike Share Toronto system. Just ensure to dock the bike every 30 minutes to avoid overage fees.

FOR HOW LONG CAN I RENT AN E-BIKE? Expand

Users are able to access E-bikes using the same pass/membership system as any other bike in the Bike Share Toronto system, as outlined below:

 

 

Users are reminded that, regardless of which of the above pass types they hold, they are required to dock the E-bike every 30 minutes to avoid incurring overage fees of $4 for every extra half-hour.

HOW FAST CAN I RIDE AN E-BIKE? Expand

Bike Share Toronto’s e-bikes provide pedal assist to allow the rider to reach up to 25 hm/h. All riders are required to wear a helmet while riding an e-bike in accordance with the Highway Traffic Act (HTA)

WHAT ARE THE MOST PROMINENT FEATURES OF AN E-BIKE? Expand

LOCKING DEVICE

Boasting multiple functions, the intelligent locking mechanism allows the bike to sufficiently charge at charging stations.

 

BATTERY

For an e-bike, the battery has charge up to 70km, and can travel thanks to its high-capacity battery encased in a sleek frame.

 

CENTRAL MOTOR

A 250W central motor will propel users around the city in style. Travel at up to 25km/hr and ensure your trips are safe, short distance and eco-friendly.

 

THREE SPEEDS

A three-speed gear hub allows users can go up to 25 km/hr.

 

ADJUSTABLE SEAT

Ride in comfort. Adjust the seat to the correct height for you to ensure your journeys are as comfortable as they are quick.

 

BASKET

Ensure your personal belongings are safely stowed in the bike’s basket. Store your backpack, purse and other items securely.

 

BATTERY CHARGE LEVEL

Simply unlock, and start pedaling. Press the button on this interface to see how much charge is remaining.

 

SAFETY LIGHTS

Each e-bike had a bright light at the front and a flashing light on the back.

HOW DOES IT FEEL TO RIDE AN E-BIKE? Expand

Bike Share Toronto’s e-bikes boast a pedal assist feature that allows riders to accelerate up to 25 km/hr. Riders can expect to experience a small burst of assisted acceleration at each gear change for a smooth ride.

DO I NEED TO DOCK THE E-BIKE AT SPECIFIC E-BIKE CHARGING STATIONS? Expand

No, feel free to dock the e-bike in any free dock at any station in the city. Bike Share Toronto’s field team will ensure any bikes that are below an adequate charging level are replaced with a fully charged bike overnight.