FAQ

About Bike Share Toronto
what is bike share?
Bike share was designed to allow users to make short trips around town. The sturdy-framed bikes are available at any docking station in the city. The bikes can be taken from any station and returned to any station in the bike share system.
When should I use bike share vs. bike rental?
While bike share has similarities to traditional bike rental, bike share is perfect for short trips around town. Traditional bike rental is a better option for trips longer than a couple of hours.
Who can use Bike Share Toronto?
Bike Share Toronto is for riders 16 years or older. Riders under 18 must be accompanied by a parent or guardian.
Where can I ride Bike Share Toronto?
Riders use streets, bike lanes, and bikeways throughout the city of Toronto. Bicycles are not allowed on sidewalks, expressways, and highways (such as the 400 series and QEW). Riders are also prohibited on streets where there are “No Bicycle” signs posted. See Rules of the Road for safety tips.
How many bikes and stations are there?
2,000 bikes and 200 stations are available throughout Toronto. See the Station Map for all bike locations and stations.
What should you use bike share for?
Bike share is perfect for short trips around town. Riders use bike share for commuting to work or leisure—like running errands, going to appointments or meeting up with friends. Bike share can also connect you to public transportation. Others use bike share simply for exercise or exploring the city.
Do I need bike share if I have my own bike?
Bike share is still useful if you have your own bike. Perfect for short, one-way trips, using bike share when you are already out or unable to ride your bike home is a great way to get you where you want to go. There’s no need to carry your bike lock, it spares your bike from wear and tear, and can get you quickly from Point A to Point B. Many bicycle owners join bike share because they find there are many reasons and times to use bike share instead of their own bikes.
How much does Bike Share Toronto cost?
Join as an Annual Member for only $90 per year. Day Passes or 3-Day Passes are also available for purchase. See Pricing for more details.
What is a station, a dock, and a kiosk?
A station is the strip of bikes that are available around the city. These stations are solar-powered and hold a variable number of bikes. A dock holds the available bicycles. Bicycles are locked into a docking port and can only be unlocked using a bike share key or ride code. The dock has a slot for the bike share key and a keypad to enter a ride code. Each dock has a red, yellow, and green light. A red light indicates a broken bike that cannot be unlocked or used. A kiosk is available at each station. It contains information on how to use Bike Share Toronto and provides a touch screen for buying passes, getting ride codes, and redeeming gift certificates.
Where are the stations?
The stations are scattered around the city and have been placed based on population and transport needs. See the Station Map for exact locations. How many bikes and stations are there? 2,000 bikes and 200 stations are available throughout Toronto. See the Station Map for all bike locations and stations.
How It Works
How does Bike Share Toronto work?
Bike Share Toronto is an enjoyable and cost-effective way to get around Toronto. Buy a Day Pass or become an Annual Member to gain access to 2,000 bikes throughout the city. Locate a bike at one of the 200 stations and return the bike to any other station in the bike share system. Take as many quick trips as you want while your pass or membership is active. See How It Works for more information.
Do the bikes fit everyone?
Bike Share Toronto bicycles were designed to fit riders of all heights and sizes. At the bottom of the seat post is a black lever that lets you adjust the seat to your height. The seat post also has numbers, so you can remember your height setting. See Meet the Bike for more information. Don't forget: you must be 16 years or older to ride Bike Share Toronto.
How long can I keep a bike out?
The first 30 minutes of each ride is included in the base price of the pass or with your membership. Extra usage fees apply after 30 minutes. See Annual Membership and Day Passes for more information on pricing.
What are the fees if you keep a bike out longer than 30 minutes?
After 30 minutes, it costs an extra $1.50 for the first 30 minutes, $4 for another additional 30 minutes, and $7 for each 30 minute time block after that. See Annual Membership and Day Passes for more information.
How do I return a bike?
Return the bike to any one of the 200 stations with an open dock. Locate an available dock on the Station Map or mobile app. Match the triangle on the front of the bike with the dock and insert the bike. A green light appears on the dock and locks the bike in the dock.
Can I ride a bike outside of the service area?
Yes, but you still have to return the bike to a station after your ride. Remember, extra usage fees apply after 30 minutes. See Annual Membership and Day Passes for more information on pricing.
How do the Bike Share Toronto bicycles work?
Bike Share Toronto bicycles were created for simple riding in an urban setting. The bikes were designed with comfort in mind, and any rider regardless of height or skill will be comfortable. See Meet the Bike for more information.
How do I take out a bike?
To use Bike Share Toronto, you must join as an Annual Member or purchase a Day Pass. Locate an available bike on the Station Map or mobile app. Annual Members insert their bike share key into a dock to unlock the bike. Day Pass users enter their ride code on the keypad on the dock. After inserting your bike share key or typing your ride code, a green light appears on the dock and unlocks the bike. Remove the bike from the dock by lifting the seat or pulling backwards on the handlebars.
Why are rides only 30 minutes?
Bike share was created for quick trips and getting from Point A to Point B. Rides are limited to 30 minutes to ensure bike availability for all riders to “share.” This encourages riders to use bike share for quick trips and return the bike to any station within 30 minutes.
How do I know if I was charged usage fees?
Annual Members can log into their accounts and check their billing statements. Riders that purchased a Day Pass or a 3-Day Pass can go to a kiosk at any station, push “Account Info,” and review the instructions on the touch screen. For questions or help, contact Customer Service.
How can I make sure my bike was docked correctly?
Match the triangle on the front of the bike with the dock and insert the bike. A yellow light then appears. If a green light appears, the bike locks into the dock and your ride has ended. If a red light appears, the bike is not locked into the dock. If no light appears, the bike is not locked into the dock. If a red light or no light appears, remove the bike from the dock and re-insert the bike into the dock. If you have trouble docking your bike, call Customer Service at (855) 898-2378.
Can I bring a bike on the bus or train?
No, dock your bike before you get on the bus or train. Pick up another bike at a station after you get off the bus or train if you are still within the bike share service area.
Annual Memberships
How much does an Annual Membership cost?
An Annual Membership is $90. See Annual Membership for more information.
When does my membership begin after I sign up?
Annual memberships are activated within one business day of purchase. A bike share key is sent in the mail, but ride sooner once activated by getting ride codes on the Transit App. See Get the App for more information.
Can I ride even if I don't have my bike key?
Yes, you can get ride codes using the Transit App once you have received a key activation email.
Can I lend my bike key to someone else?
No, Annual Memberships cannot be shared and are not transferrable. As the account holder, you will be responsible for any usage fees or lost bike fees if you lend your bike share key to a friend.
How do I renew my Annual Membership?
Members are automatically registered for auto-renew when you sign up for an Annual Membership. The card on file will be billed the day before your membership expires, so there is no stoppage in service. For members who turned off auto-renew in their accounts, log into your account and click “Renew” under Current Membership Plan.
Does Bike Share Toronto offer any discounted memberships?
Yes, see Corporate Memberships and PRESTO card holders for more information.
Does Bike Share Toronto have student memberships?
No, but if your school is enrolled in our Corporate Program, a subsidized membership may be available to you. See Corporate Membership for more information.
How do I sign up for an Annual Membership?
Sign up through this website. See Annual Membership for more information and click, “Join Now.”
When will I get my bike share key?
YYou can ride once you have received a key activation email. See Get the App for more information on using the Transit App to get ride codes.
How do I take out a bike with my bike share key?
Once you insert your bike share key into the slot on the dock, a yellow light appears first and then turns green. If a green light appears, the bike unlocks and you can remove the bike from the dock. If a red light appears, remove the key, wait for the light to turn off, and try again. If you’re not getting any light at all when you insert your bike share key into the slot on the dock, make sure your bike share key has been activated. If your bike share key is activated and you need help, contact Customer Service.
Why do I need to keep an active credit card on file?
Since usage fees are incurred for rides longer than 30 minutes or for lost bikes, every member must have an active credit card on file. See Annual Membership for more information. Please log into your account and update your information if your address changes or your credit card expiration date is soon.
Can I take out more than one bike with my bike key?
No, Annual Members may use only one bike at a time. Purchase a Day Pass or a 3-Day Pass from a station kiosk for a friend that wants to use Bike Share Toronto.
Is there a security deposit for Annual Members?
No, but every member must have an active credit card on file since usage fees are incurred for rides longer than 30 minutes or for lost bikes.
Does Bike Share Toronto have corporate memberships?
Yes, see Corporate Memberships for more information. Our Corporate Program is perfect for companies, universities or residential buildings. To enroll in our Corporate Program, contact marketing@bikesharetoronto.com for a plan tailored to your needs.
Day Passes
How much do passes cost?
Purchase a Day Pass for $7 for 24-hour access or a 3-Day Pass for $15 for 72-hour access. See Day Passes for more information.
Which payment methods are accepted to purchase a pass?
Purchase a pass with any major credit card at any station kiosk’s touch screen. Prepaid cards are not accepted.
When will I get my security deposit back?
If you do not incur any additional usage fees, the $101 will be released within 2 business days. Contact your bank or credit card provider if you don’t receive your funds after 2 business days.
Can I purchase a new pass with the same credit card before my current pass expires?
No, if you want to purchase a second Day Pass before the first Day Pass expires, you must use a different credit card.
How do I take out a bike with my pass?
Once you buy a Day Pass or 3-Day Pass, you will receive a 5-digit ride code. Enter the ride code on the keypad on the dock once you locate an available bike. Ride codes are valid for 5 minutes and are for single-use only. Once your ride code expires or you want to ride again while your pass is active, you must insert the same credit card into the station kiosk to receive a new ride code. For multiple bikes on one pass, one ride code is issued to unlock all bikes. See Step-by-Step Instruction for more information.
Will I be charged again for a new ride code?
No, but you must use the same credit card that you used to purchase your pass and your pass must still be active.
How long can I keep a bike out with my pass?
The first 30 minutes of each ride is included in the base price of the pass. Extra usage fees apply after 30 minutes. See Day Passes for more information on pricing.
How do I purchase a pass?
You can purchase a Day Pass or 3-Day Pass one of two ways: Buy a pass at a station kiosk, follow the step-by-step instructions, unlock a bike, and return a bike. Use the Transit App to buy passes and get ride codes to unlock bikes right from your phone. See Get the App for more information.
Why is a security deposit charged when I buy a pass?
A pre-authorization of $101 per bike is charged to your card account in case you incur any additional usage fees. If you do not incur any additional usage fees, your card will not be charged.
Why was my purchase rejected?
You do not have sufficient credit limit on your credit card account to cover the $101 security deposit hold. Your bank rejected the transaction. You are trying to use a prepaid card.
Can I take out more than one bike with a single pass?
Each Day Pass or 3-Day Pass allows up to 4 bikes—$7 per bike for a Day Pass and $15 per bike for a 3-Day Pass. See Day Passes for more information.
Can I use the same 5-digit ride code more than once?
No. For multiple bikes on one pass, one ride code is issued to unlock all bikes. If you want to ride again while your pass is active, you must insert the same credit card into the station kiosk to receive a new ride code.
How many times can I ride with my pass?
As many times as you want while your pass is active! The first 30 minutes of each ride is included in the base price of the pass. Extra usage fees apply after 30 minutes. See Day Passes for more information on pricing.
Safety
Is Bike Share Toronto safe?
There are always risks with any mode of transportation, but bike share is relatively safe. The sturdy-framed bikes are durable and comfortable. Each bicycle comes with a loud bell, several reflectors and self-powered LED lights, so the bike is easily seen by cars and other cyclists. All of these features, along with riders staying alert, reduce the chance of an accident. All riders should also wear a helmet to reduce the risk of head injury in case of an accident.
Is there anything I should do before starting a ride?
Adjust the seat for your height, press the brakes to check the resistance, and check that the tires are inflated. See Rules of the Road for more safety tips.
Where are the bike lanes in Toronto?
View or download the Toronto Cycling Map to find a route using bike lanes.
Do I have to wear a helmet?
Cyclists under the age of 18 must wear a helmet while riding. Although adults 18 years and older are not required by law to wear a helmet, all riders should wear a helmet to reduce the risk of head injury in case of an accident.
How do I ride safely in the city?
Ride with traffic Obey all traffic signs and signals Yield to pedestrians Stay off sidewalks Never ride distracted Use hand signals See Rules of the Road for more safety tips.
Are there lessons on how to ride safely in the city?
The organization CAN-BIKE offers classes for adults on learning to ride, navigating traffic, commuting by bike, and more. Visit their website for more information and a schedule of classes.
Troubleshooting
What should I do if my ride code isn’t working?
Once you’ve entered the correct ride code on the keypad on the dock and the green light does not appear, your ride code may not work because: A red light appears because the bike is broken and cannot be unlocked from the dock. The technology on the dock is not working properly and something is wrong on the dock itself. Ride codes expire 5 minutes after they are issued. If your ride code is still valid, locate another available bike on the same dock and try entering the ride code again. If your ride code still doesn’t work, request another ride code from the station kiosk by inserting the same credit card. You will not be charged to request another ride code.
What should I do if my bike share key gets lost or stolen?
Contact Customer Service at (855) 898-2378 to deactivate your bike key as soon as possible. Any extra usage, damage, or lost bike fees incurred by your bike share key will be your responsibility before you report your key as lost or stolen. Contact Customer Service to order a new bike share key for a small replacement fee.
What should I do if there’s a problem with my bike?
Return the bike to the closest dock and press the “wrench” button. A red light appears on the dock, so no other rider can use it until it is fixed by a technician.
What should I do if I can't find a bike when I need one?
Find available bikes on the Transit App, the Station Map or the station kiosk.
What should I do if my bike gets lost or stolen?
Riders are responsible for their bikes from the time they unlock them from a dock until they lock them in a dock after a ride. If your bicycle is stolen while it is checked out, file police report by calling the Toronto Police Service at (416) 808-2222 and by calling Customer Service at (855) 898-2378. Riders may be responsible for the fee of recovery or replace of the bike—$1200 (+ tax).
What should I do if my bike share key isn’t working?
Your bike share key may not work because: You haven’t activated your bike share key yet. Log into your account and activate your bike share key. You haven’t returned your last bike. You must return the bike before you take out another bike. Your credit card on file is expired or invalid. Your key deactivates if you do not have an active credit card on file. You aren’t inserting your bike share key correctly into the slot in the dock. If a light appears when you insert your bike share key, your key is working. If you are still having problems with your bike share key, contact Customer Service to receive a new key.
What does a red light on a dock mean?
If there is a bike on the dock, it means the bike is broken and cannot be used until it is fixed by a technician. If there is no bike on the dock, it means there is an issue with the dock. It will not accept a bike return. If the bike you take out has an issue, just return it to the closest dock and press the “wrench” button.
What should I do if I need to return my bike and the station is full?
Find another station on the Transit App, the Station Map, or the station kiosk. To avoid usage fees after 30 minutes, go to the station kiosk, press “No bike docks available?” and follow the instructions to receive an extra 15 minutes to find an available dock.
What should I do if I crash my bike?
Call 911 immediately if you are injured. Call the police precinct where the crash occurred and file a report with a police officer to document all important information. Riders must also contact Bike Share Toronto within 24 hours by contacting Customer Service at (855) 898-2378. Tell the representative all of the facts of the crash. Please note that the bike is still your responsibility until it locked at a dock. If you are unable to dock your bike, contact Customer Service and a Bike Share Toronto representative will come and help you.
What should I do if I find an abandoned bike?
Contact Customer Service at (855) 898-2378.