On May 4, 2023 the city of Toronto and Toronto Parking Authority announced Tangerine Bank as the new Exclusive Presenting Partner of the Bike Share Toronto program.
This exciting 5-year partnership will help Bike Share Toronto continue to develop sustainable, attainable, convenient, and, (most importantly) fun ways to keep moving Toronto forward, while also supporting the expansion of accessible transportation options for all Torontonians.
Bike Share Toronto’s relationship with its members will not change in anyway as a result of this new partnership. You will continue to have full access to our bikes, which can be found at over 700+ stations all across the city, at the same rates as before.
You may notice that our bikes will be getting a new look! Over the next few months, you’ll see Bike Share bikes and some stations sporting a brand new bright and bold color scheme (watch this space for more details!)
All your personal data – including your credit card and financial information – will be wholly managed by the Toronto Parking Authority. The Toronto Parking Authority will never share any personal and financial information with Tangerine Bank or any other outside organization.
If you’d like to learn more about Tangerine Bank and what services they provide, click here.
Bike Share Toronto is currently in the middle of executing a Four-Year Growth Plan that will see the Bike Share system expand from 625 stations and 7,165 bikes to over 1,000 stations and 10,000 bikes, and ensuring that Bike Share has a presence in all of Toronto’s 25 wards.
Bike Share Toronto and Tangerine Bank’s multi-year partnership will help us achieve a number of quality-of-life improvements to transportation within the city of Toronto. Our partnership will:
From time to time, you may receive promotional emails that contain Tangerine Bank related branding (such as information about contests and special events for Bike Share members), but you will not receive materials directly promoting Tangerine’s Bank’s financial services (unless you opt-in to receive them).
Bike share was designed to allow users to make short trips around town. The sturdy-framed bikes are available at any docking station in the city. The bikes can be taken from any station and returned to any station in the bike share system.
While bike share has similarities to traditional bike rental, bike share is perfect for short trips around town. Traditional bike rental is a better option for trips longer than a couple of hours.
Bike Share Toronto is for riders 16 years or older. Riders under 18 must be accompanied by a parent or guardian.
Riders use streets, bike lanes, and bikeways throughout the city of Toronto. Bicycles are not allowed on sidewalks, expressways, and highways (such as the 400 series and QEW). Riders are also prohibited on streets where there are “No Bicycle” signs posted. See Rules of the Road for safety tips.
Bike share is perfect for short trips around town. Riders use bike share for commuting to work or leisure—like running errands, going to appointments or meeting up with friends. Bike share can also connect you to public transportation. Others use bike share simply for exercise or exploring the city.
Bike share is still useful if you have your own bike. Perfect for short, one-way trips, using bike share when you are already out or unable to ride your bike home is a great way to get you where you want to go. There’s no need to carry your bike lock, it spares your bike from wear and tear, and can get you quickly from Point A to Point B. Many bicycle owners join bike share because they find there are many reasons and times to use bike share instead of their own bikes.
Bike Share Toronto offers flexible passes and pricing options to meet your needs. Join as an Annual 30 Member for only $105 (plus HST) per year, or an Annual 45 Member for $120 (plus HST). Short term passes such as the Pay As You Go Pass and Day Pass are also available for purchase. See the pricing page for more details.
A station is the strip of bikes that are available around the city. These stations are solar-powered and hold a variable number of bikes. A dock holds the available bicycles. Bicycles are locked into a docking port and can only be unlocked using a bike share key or ride code. The dock has a slot for the bike share key and a keypad to enter a ride code. Each dock has a red, yellow, and green light. A red light indicates a broken bike that cannot be unlocked or used.
A kiosk at most stations. It contains information on how to use Bike Share Toronto and provides a touch screen for buying passes, getting ride codes, and redeeming gift certificates.
Bike Share Toronto is an enjoyable and cost-effective way to get around Toronto. Buy a Pass or become an Annual Member to gain access to over 9,000+ bikes throughout the city. Locate a bike at one of our over 700+ stations and return the bike to any other station in the bike share system. Take as many quick trips as you want while your pass or membership is active. See How It Works for more information.
Bike Share Toronto bicycles were designed to fit riders of all heights and sizes. At the bottom of the seat post is a black lever that lets you adjust the seat to your height. The seat post also has numbers, so you can remember your height setting. See Meet the Bike for more information. Don't forget: you must be 16 years or older to ride Bike Share Toronto.
For classic bike rides, extra fees apply for trips longer than the 30 or 45 minutes (based on your membership type). Overage fees will apply at a rate of $0.12 per minute of additional ride time until the bike is docked. To avoid overage fees, dock the classic bike before the 30 or 45 minute ride time is up. For trips on an e-bike, members pay a per minute usage fee and can ride as long as they’d like.
Short Term Pass Users
A Pay As You Go Pass allows users to pay by the minute for both classic bikes and e-bikes for as long as you like until the time you dock. For Day Pass users, you must dock the bike before 90 minutes to not incur overage fees.
Return the bike to any one of over 700+ stations with an open dock. Locate an available dock on the Station Map or mobile app. Match the triangle on the front of the bike with the dock and insert the bike. A green light appears on the dock and locks the bike in the dock.
Yes, but you still have to return the bike to a station after your ride. Remember, overage fees apply for annual members and Day Pass users, so be sure to dock before the corresponding maximum trip time. See the pricing page for more information.
Smart Stations are bike stations without the kiosk. The hardware and solar panel are all housed within the map frame at the end of the station. There is no credit card reader so any transactions have to take place through the mobile website at bikesharetoronto.com, or PBSC app.
Bike Share Toronto bicycles were created for simple riding in an urban setting. The bikes were designed with comfort in mind, and any rider regardless of height or skill will be comfortable. See Meet the Bike for more information.
To use Bike Share Toronto, you must join as an Annual Member or purchase a Short Term Pass. Users can unlock bikes in four different ways: (1) Inserting an annual membership card into a dock with an available bike (2) Entering a 5-digit code from the kiosk into a dock's pin pad (3) Entering a 5-digit code from the Bike Share Toronto mobile site or PBSC app into a dock's pin pad (4) Scanning a bike's QR Code via the app.
Bike Share is the perfect option for quick trips or leisure. Pass options such as the Day Pass allows users to explore for longer, while Pay As You Go allows users to ride on a per minute basis until the time they dock with no overage fees. Our annual membership options allow for more flexibility in ride times.
Annual Members can log into their accounts and check their billing statements.
Riders that purchased a short-term pass can go to a kiosk at any station, push “Account Info,” and review the instructions on the touch screen. For questions or help, contact Customer Service.
Match the triangle on the front of the bike with the dock and insert the bike. A yellow light then appears. If a green light appears, the bike locks into the dock and your ride has ended. If a red light appears, the bike is not locked into the dock. If no light appears, the bike is not locked into the dock. If a red light or no light appears, remove the bike from the dock and re-insert the bike into the dock. If you have trouble docking your bike, call Customer Service at (855) 898-2378.
No, dock your bike before you get on the bus or train. Pick up another bike at a station after you get off the bus or train if you are still within the bike share service area.
Bike Share has operated with the current rate structure since 2017 when the program consisted of 2,000 bikes, 200 stations, zero e-bikes and approximately 9,400 members.
Today, there are over 9,000 bikes+ and 700+ stations, 1,800+ e-bikes and over 31,000 members.
Since its start in 2013, the system has seen considerable expansion with minimal changes in rates:
|2,000 bikes||7,100 bikes|
|200 stations||680 stations|
|zero e-bikes||525 e-bikes|
|approx. 9,400 annual members||over 31,000 annual members|
Bike Share has not seen a rate increase since 2017, while operational costs have risen significantly since that time due to inflation, system expansion and the introduction of e-bikes, which are more costly to purchase and operate.
Read more about the 4-year growth plan here: https://bikesharetoronto.com/news/four-year-growth-plan/
The new rate structure recommendations have been approved by the Toronto Parking Authority Board of Directors, The Infrastructure and Environmental Committee and Toronto City Council. The rate changes take effect on April 3, 2023.
All Bike Share revenues are re-invested back into the program to provide an exceptional customer experience, improved access, and the highest level of service through:
Bike Share Toronto is an arm of the Toronto Parking Authority, a revenue generating City of Toronto agency. Bike Share, like Green P parking, relies on user fees to cover its operating costs and to generate revenues. City of Toronto taxpayers do not contribute to the operating costs of Bike Share.
Members who will renew on or after April 3rd, 2023, will be subject to the new Annual Membership rates. For members who renew prior to April 3rd, 2023, we will honour the current base rate price of $99 for Annual 30 and $115 for Annual 45 Memberships.
All annual members will be subject to per-minute e-bike trip pricing beginning on April 3, 2023
The Toronto Parking Authority (TPA):
Key insights from the Jurisdictional Scan include:
Key Insights from the workshop internal and external stakeholders emphasized the need for
Bike Share Toronto to have the following characteristics and elements:
- Annual members make up 75% of Bike Share ridership
- Annual member rides on classic bikes are on average 12.5 min long (2022)
- Annual member rides on e-bikes average 17.1 min per ride (2022)
Single trip/short-term pass users/non members
- Short-term pass users account for 25 % of ridership
- Rides with a short-term pass on classic bikes are on average 25.4 min long (2022)
- Rides with a short-term pass on e-bikes are on average 22.3 min long (2022)
To read more about the research analysis, please refer the background information section in this link: https://secure.toronto.ca/council/agenda-item.do?item=2023.PA2.4
The new pass options and rates can be viewed here.
The review and approval of TPA’s recommended rate structure was a 3-step process.
Annual memberships can be purchased in two tiers, offering more flexibility and choice for users. An Annual 30 can be purchased for $105 + HST, while an Annual 45 membership can be purchased for $120 + HST. Visit here for more on annual membership pricing.
Annual memberships are activated upon completion of registration. Member keys are assigned within 3-5 business days. Waiting for your key to arrive in the mail? Get riding straight away with the Mobile Website by visiting bikesharetoronto.com on your mobile! Simply log-in with your information associated with your account to access your membership from your smartphone. Get riding in less than a minute!
Yes, you can ride without your member key by using the mobile website at bikesharetoronto.com or the PBSC app. Log-in to the mobile website with your Bike Share Toronto account to get ride codes and unlock bikes from your smartphone. If using the PBSC app, users can either scan a bike's QR code to unlock or receive a 5-digit code to enter into a dock's pin pad to unlock.
Once you receive your bike share key, log into your account on the Bike Share Toronto website, and click on the tab that says "Key". Enter your key's ID code and click "Activate Bike Key". The ID code on your bike share key is right below the barcode. Contact Customer Service if you need help.
No, Annual Memberships cannot be shared and are not transferrable. As the account holder, you will be responsible for any usage fees or lost bike fees if you lend your bike share key to a friend.
Members are automatically registered for auto-renew when you sign up for an Annual Membership. The card on file will be billed the day before your membership expires, so there is no stoppage in service.
For members who turned off auto-renew in their accounts, log into your account using the mobile website at bikesharetoronto.com, and click “Renew” under Current Membership Plan.
For classic bike rides, overage fees apply for trips longer than 30 or 45 minutes (based on your membership type). Overage fees will apply at a rate of $0.12 per minute of additional ride time until the bike is docked. To avoid overage fees, dock the classic bike before the 30 or 45 minute ride time is up. To continue riding, unlock another (or the same) classic bike, ride and repeat while your membership is active.
Please note there are no overage fees for trips taken using an e-bike for members.
Pedal assist e-bike rates for annual memberships will have a separate rate for the use of e-bikes at $0.10/min. No Undock fee is applied - it is included in the membership price.
Even if you already have an annual membership (Annual 30/Annual 45), you will be immediately subject to the new price structure for the use of e-bikes when it comes into effect on April 3, 2023.
If you have any additional questions or concerns, please feel free to reach out to our customer service team at firstname.lastname@example.org or by calling (855) 898 2378.
Riders can purchase an Annual Membership at bikesharetoronto.com on desktop or mobile, or by using the PBSC app. Register for an Annual Membership online.
Your Bike Share key will be sent in the mail within 3-5 business days of registering. Waiting for your member key to arrive? Access and log into our Mobile Website at bikesharetoronto.com or download and sign into the PBSC app with the information associated with your account to access your membership from your smartphone.
Once you insert your bike share key into the slot on the dock, a yellow light appears first and then turns green. If a green light appears, the bike unlocks and you can remove the bike from the dock. If a red light appears, remove the key, wait for the light to turn off, and try again.
If you’re not getting any light at all when you insert your bike share key into the slot on the dock, make sure your bike share key has been activated. If your bike share key is activated and you need help, contact Customer Service.
Since overage fees apply for trips longer than 30 or 45 minutes or for lost bikes, every member must keep an active credit card on file. See annual membership for more information. Please log into your account and update your information if your address changes or your credit card expiration date is soon.
No, annual members may use only one bike at a time. Purchase a Pay As You Go Pass or Day Pass using the mobile website at bikesharetoronto.com, the PBSC app, or a station kiosk if you want to ride with a friend.
No, but every member must have an active credit card on file since overage fees apply for rides longer than 30 or 45 minutes or for lost bikes.
Rate changes for annual members include:
A new rate for Annual 30 and Annual 45 memberships effective - $105 for Annual 35 - $115 for Annual 45
If you already have a membership, the base price of your annual membership will not change to the new rate until it is up for renewal.
However, note that even if you already have an annual membership (Annual 30/Annual 45), the new annual member rate for the use of e-bikes comes into effect on April 3, 2023.
Example: If you bought an Annual 30 membership on April 2, 2023, for $99, you will not be charged the new price of $105 until April 2, 2024. Same applies to Annual 45.
Overage fees of $0.12/ min over 30 minutes (annual 30) or over 45 minutes (annual 45) will apply for members riding a classic bike.
To avoid an overage charge, before your 30/45-minute trip is up, dock the bike and unlock another to continue riding.
Annual 45 Memberships can only be purchased through the mobile website at bikesharetoronto.com (mobile or desktop) or through the PBSC app. Memberships cannot be purchased at the kiosk.
Overage fees will apply for trips on a classic bike longer than 45 minutes at a rate of $0.12 per additional minute of ride time until the bike is docked. Dock before 45 minutes to avoid overage fees.
Bike Share Toronto has a refund policy of 30 days for all our members. If you are within this time period, you qualify for a refund and can purchase the Annual 45 membership for $120 + HST. If your membership was purchased between 31-90 days you qualify for a 50% refund.
No, 45 station to station trips are only included with purchase of an Annual 45 membership.
An Annual 45 membership gives you access to over 9,000+ bikes, both classic and e-bikes (pedal assist). An Annual 45 Membership also gives you an exclusive discount on trips taken using e-bikes. Learn more on our pricing page.
No, if you have selected for your account to auto-renew, your membership will renew at the cost of the Annual 45 at $120 +HST. Log into your account to change your settings to auto-renew.
Absolutely! Big or small, any organization can sign up for a Corporate Membership with Bike Share Toronto. Enrollment in the Corporate Membership program requires a minimum of 10 employees.
When you sign up, you can choose to either get a discounted Annual 30 or Annual 45 Membership. The Annual 30 membership gives riders unlimited 30-minute rides, while the Annual 45 gives unlimited 45-minute rides.
Overage fees apply on trips that exceed either 30 or 45 minutes, respectively and are billed to the individual member's credit card on file (required upon sign up). For more info on Annual Membership options and pricing, please visit https://bikesharetoronto.com/annual-membership-options/
Additional discounts cannot be applied with the Corporate Membership.
Bike Share Toronto welcomes all types of organizations to apply for our Corporate Membership Program, with a minimum of 10 employees
Your Corporate Membership is an Annual membership and is valid for 1 year from the date of purchase. It will not auto-renew.
To renew your Annual Membership under the Corporate Membership Program, all members must revalidate their employment with the participating organization through a 2-step email validation process.
The Corporate Membership is non-transferable and valid only for employees of registered organizations.
If you have purchased a regular annual membership within the last 30 days, you can call Customer Service to migrate over to a discounted corporate membership. If you are within the last 30 days of your existing membership, you are able to purchase the discounted corporate membership and it will be added to your account and automatically begin when your current subscription ends. What if I’m in the middle of my current annual membership? Keep pedalling and sign up for the discounted corporate membership once your current subscription is coming to an end. See you in the bike lane!
To get access to a corporate membership, you will need to follow 3 easy steps:
1. Simply head to BikeShareToronto.com and click Sign Up in the top right corner of the site.
2. Select between the Annual 30 and Annual 45 Membership options, then enter your corporate email when prompted to start the registration flow. The system will automatically flag that you are eligible for a discount and send out an email with a unique one-time verification.
3. Once the one-time code is entered, employees will see the discount applied to their order information, and you will continue the checkout process.
Purchase a Pay As You Go Pass: $1 to Unlock + $0.12/minute for rides on classic bikes and $0.20/minute for rides using e-bikes. Purchase a Day Pass for $15. See the pricing page for more details.
Purchase a short term pass with any major credit card at any station kiosk’s touch screen, using the mobile website at bikesharetoronto.com on your smartphone or using the PBSC app. Prepaid cards are not accepted.
For all short-term pass purchases, a $50 hold amount per bike is held and will be released within 5-10 business days after the pass expired. In some cases, it may take up to 30 business days for international banks. Contact your bank or credit card provider if you don’t receive your funds within the allotted time frame.
No, if you want to purchase a second pass before the first pass expires, you must use a different credit card.
Pass holders can unlock bikes three different ways. If you purchased your pass via a station kiosk, you will receive a 5-digit code. Enter the ride code on the keypad on the dock once you locate an available bike. Ride codes are valid for 5 minutes and are for single-use only. Once your ride code expires or you want to ride again while your pass is active, you must insert the same credit card into the station kiosk to receive a new ride code. Alternatively, you can purchase a pass and get riding using the Mobile Website at bikesharetoronto.com and receive a ride code in under a minute. You can download the CycleFinder/PBSC app and select "I created an account at a station" to access your pass from your smartphone. To unlock via the app, users have the option of scanning a bike's QR Code by selecting the QR Code icon or requesting a 5-digit code by tapping a station on the map.
No, but you must use the same credit card that you used to purchase your pass and your pass must still be active.
The Pay As You Go Pass allows users to pay by the minute until the time you dock. No need for docking every 30 minutes. With the Day Pass, for trips on a classic bike lasting longer than 90 minutes (1.5 hours), overage fees will incur at a rate of $0.12 per minute of additional ride time until the bike is docked. To avoid overage fees, dock the classic bike before 90 minutes. To continue riding, simply unlock another (or the same) classic bike, ride and repeat while your pass is active
The Day Pass is a great option for those looking to explore the city and sightsee on two wheels as it now allows for longer trips and 24 hour unlimited trips on a classic bike.
For those trying out the system for the first time, we recommend the Pay As You Go Pass option as an easy way to ease into the system and has the added benefit of allowing users to ride as long as they like until they decide to dock.
You can purchase a short term pass one of three ways: Buy a pass at a station kiosk, follow the step-by-step instructions, unlock a bike, and return a bike. Use the Mobile Website by visiting bikesharetoronto.com on your smartphone to receive a rode code, or by using the PBSC app to buy passes and get ride codes to unlock bikes.
You do not have sufficient credit limit on your credit card account to cover the $50 security deposit hold.
Your bank rejected the transaction.
You are trying to use a prepaid or debit card.
Both the Pay As You Go Pass and Day Pass allows up to 4 bikes to be taken out. Please note there is a $50 holding fee for each bike you take out with a short term pass. The $50 holding fee will sit as a pending charge and will be deposited back into your account within 5-10 business days.
No. For multiple bikes on one pass, one ride code is issued to unlock all bikes. If you want to ride again while your pass is active, you must insert the same credit card into the station kiosk to receive a new ride code.
Pay As You Go Passes are designed for one way trips. Day Pass holders may take as many 90 minute station to station trips on a classic bike for a full 24 hours, but must remember to dock before the 90 minute time limit to not incur overage fees. Unlock a new classic bike to keep riding and repeat with your Day Pass.
Yes. The new rate structure introduced new ways to ride with Bike Share, offering users with more choice and flexibility. We introduced the Pay As You Go Pass, which puts you in control of your ride and eliminates overage fees and docking hassle so you can ride as long as you’d like while being charged on a per minute basis until the time you dock.
We also introduced a new Day Pass, which includes 90 minute station to station trips (3X longer ride time than the original Day Pass!) for 24 hours, ideal for exploring the city. Say goodbye to 30 minute docking and hello to more exploring!
The Pay As You Go Pass and Day Pass can be purchased using the mobile website at bikesharetoronto.com using your smartphone, through the PBSC app and at a station kiosk. You will receive a ride code to unlock a bike with purchase of your short term pass.
You can take out e-bikes with a Pay As You Go Pass and will pay a per minute fee until the time you dock however, e-bike use is not included in Day Pass pricing and will be subject to Pay As You Go e-bike pricing on top of the Day Pass purchase. Visit our pricing page to learn more.
Pay As You Go is a simple way to ride with Bike Share that puts you in control of your ride. Say goodbye to overage fees and the hassle of docking every 30 minutes. This pass charges users by the minute until the time the bike is docked, and is meant for a one way trips. Learn more about Pay As You Go here.
A Pay As You Go Pass can be purchased using the mobile website at bikesharetoronto.com on your mobile device, using the PBSC app or at a station kiosk.
Pay As You Go classic bike example: If you take a classic bike for a 10-min ride, you will pay a total of $2.20 ($1.00 unlock fee + $1.20 for the ride (10 mins x $0.12 per min). No need to dock every 30 min = No overage fees.
Pay As You Go e-bike example: If you take an e-bike for a 10-min ride, you will pay a total of $3.00 ($1.00 unlock fee + $2.00 for the ride (10 mins x $0.20 per min). No need to dock every 30 min = No overage fees.
With the Pay As You Go Pass, you can ride for as long as you’d like and are charged by the minute until you dock. You pay $1 to unlock + $0.12/minute of ride time for trips on a classic bike or $0.20/minute of ride time for trips on an e-bike. When you are done riding, find a station and dock the bike. Visit our pricing page for more details on Pay As You Go Pass pricing.
Once you purchase a Pay As You Go Pass, you will receive a 5 digit ride code. Find an available classic or e-bike and enter the ride code on the dock keypad to unlock a bike. Ride codes are valid for 5 minutes and are single use. For multiple bikes on one Pay As You Go Pass, one ride code is issued to unlock all bikes.
Yes, you can take out up to 4 bikes with a Pay As You Go Pass. Please note there is a $50 holding fee for each bike, that will sit as a pending charge and will be deposited back into your account within 5-10 business days.
The Day Pass is a fun and convenient way to explore Toronto’s hidden gems and biggest attractions by bike, perfect for sightseers and city explorers! Purchase of a Day Pass unlocks unlimited 90 minute rides on a classic bike for a full day. Take as many trips as you’d like while your pass is active for $15 + HST. Learn more about the Day Pass here.
The new Day Pass provides greater flexibility! A $15 one-time fee will give you unlimited 90 minute classic bike rides for an entire day (consecutive 24-hour period). No unlock fees apply!
For trips on a classic bike lasting longer than 90 minutes (1.5 hours), overage fees will apply at a rate of $0.12 per minute of additional ride time until the bike is docked. To avoid overage fees, dock the classic bike before 90 minutes.
The new Day Pass is meant for trips on a classic bike only. E-bikes are not included in Day Pass pricing and will be subject to Pay As You Go Pass pricing $1 to unlock + $0.20 per minute of ride time.
No. Although the Day pass is active for 24 hours, you must dock your classic bike every 90 minutes to not incur overage fees ($0.12 per minute of extra ride time until you dock).
E-bikes are not included in Day Pass pricing and are meant for classic bikes only. For trips taken on an e-bike, you will be subject to paying Pay As You Go Pass pricing: $1 to unlock + $0.20 per minute of ride time on top of the $15 base fee for the Day Pass.
If users wish to use an e-bike, we recommended purchasing a Pay As You Go Pass.
Purchase of a Day Pass gives you 90 minute long station to station trips on a classic bike. To avoid overage fees, simply dock before the 90 minute time limit and unlock a new classic bike (or the same) to continue riding while your pass is active for 24 hours.
For trips on a classic bike lasting longer than 90 minutes (1.5 hours), overage fees will apply at a rate of $0.12 per minute of additional ride time until the bike is docked. To avoid overage fees, dock the classic bike before 90 minutes and take out a new (or the same) bike to keep riding while the pass is active.
There are always risks with any mode of transportation, but bike share is relatively safe. The sturdy-framed bikes are durable and comfortable. Each bicycle comes with a loud bell, several reflectors and self-powered LED lights, so the bike is easily seen by cars and other cyclists. All of these features, along with riders staying alert, reduce the chance of an accident. All riders should also wear a helmet to reduce the risk of head injury in case of an accident.
Adjust the seat for your height, press the brakes to check the resistance, and check that the tires are inflated. See Rules of the Road for more safety tips.
Cyclists under the age of 18 must wear a helmet while riding. Although adults 18 years and older are not required by law to wear a helmet, all riders should wear a helmet to reduce the risk of head injury in case of an accident. Please note, rides on a e-bike require use of a helmet as per government regulations, it's the law.
Ride with traffic
Obey all traffic signs and signals
Yield to pedestrians
Stay off sidewalks
Never ride distracted
Use hand signals
See Rules of the Road for more safety tips.
The organization CAN-BIKE offers classes for adults on learning to ride, navigating traffic, commuting by bike, and more. Visit their website for more information and a schedule of classes.
Once you’ve entered the correct ride code on the keypad on the dock and the green light does not appear, your ride code may not work because:
A red light appears because the bike is broken and cannot be unlocked from the dock.
The technology on the dock is not working properly and something is wrong on the dock itself.
Ride codes expire 5 minutes after they are issued.
If your ride code is still valid, locate another available bike at the same station and try entering the ride code again. If your ride code still doesn’t work, request another ride code from the station kiosk by inserting the same credit card. You will not be charged to request another ride code.
Contact Customer Service at (855) 898-2378 to deactivate your bike key as soon as possible. Any extra usage, damage, or lost bike fees incurred by your bike share key will be your responsibility before you report your key as lost or stolen.
Contact Customer Service to order a new bike share key for a small replacement fee.
Return the bike to the closest dock and press the “wrench” button. A red light appears on the dock, so no other rider can use it until it is fixed by a technician.
Find available bikes using the mobile website at bikesharetoronto.com, the PBSC app, system map or at a station kiosk.
Riders are responsible for their bikes from the time they unlock them from a dock until they lock them in a dock after a ride. If your bicycle is stolen while it is checked out, file police report by calling the Toronto Police Service at (416) 808-2222 and by calling Customer Service at (855) 898-2378. Riders may be responsible for the fee of recovery or replace of the bike—$1200 (+ tax).
Your bike share key may not work because:
You haven’t activated your bike share key yet. Log into your account and activate your bike share key.
You haven’t returned your last bike. You must return the bike before you take out another bike.
Your credit card on file is expired or invalid. Your key deactivates if you do not have an active credit card on file.
You aren’t inserting your bike share key correctly into the slot in the dock. If a light appears when you insert your bike share key, your key is working.
If you are still having problems with your bike share key, contact Customer Service to receive a new key.
If there is a bike on the dock, it means the bike is broken and cannot be used until it is fixed by a technician.
If there is no bike on the dock, it means there is an issue with the dock. It will not accept a bike return.
If the bike you take out has an issue, just return it to the closest dock and press the “wrench” button.
Find another station using the mobile website at bikesharetoronto.com, the PBSC app, or at the station kiosk (if available). If you're at a kiosk and want to avoid overage fees go to the station kiosk, press “No bike docks available?” and follow the instructions to receive an extra 15 minutes to find an available dock. Alternatively, receive an extra 15 minutes to find an available station on the PBSC app by tapping the full station on the map.
Call 911 immediately if you are injured. Call the police precinct where the crash occurred and file a report with a police officer to document all important information.
Riders must also contact Bike Share Toronto within 24 hours by contacting Customer Service at (855) 898-2378. Tell the representative all of the facts of the crash.
Please note that the bike is still your responsibility until it locked at a dock. If you are unable to dock your bike, contact Customer Service and a Bike Share Toronto representative will come and help you.
It’s a pedal assist bike that has been equipped with an electric motor and a rechargeable battery to help the user pedal. Electric assistance is automatically activated by pedaling. The maximum pedal assist speed is set to 25 km/h. Users are required to wear helmets when riding an e-bike as per Government regulations
Unlocking an e-bike requires users to initiate the exact same process as unlocking any other bike in the Bike Share Toronto system. Therefore, there are three ways a user can rent an e-bike:
1) PBSC/CycleFinder app. On the system map, stations containing available, docked e-bikes will be marked with a white lightning bolt within a small black circle.
2) Using an Annual Membership key.
3) Generating a 5-digit code from a station kiosk.
4) Visiting the Mobile Website at bikesharetoronto.com using your smartphone to get a ride code.
Both annual members and Pay As You Go Pass users have access to e-bikes but will pay a per minute fee for use. Day Pass purchases do not include e-bikes, as they are subject to Pay As You Go Pass pricing $1 to unlock + $0.20 minute of ride time on top of the initial Day Pass price.
Purchasing a Pay As You Go Pass is recommended for e-bike use or purchase of an annual membership to access e-bike rates at a discounted rate.
As a cyclist, you must share the road with others (e.g., cars, buses, trucks, motorcycles, etc.). Under Ontario's Highway Traffic Act (HTA), a bicycle is a vehicle, just like a car or truck.
Must obey all traffic laws
Have the same rights and responsibilities as drivers
Cannot carry passengers - if your bicycle is only meant for one person
All riders are required to wear a helmet while riding an e-bike in accordance with the Highway Traffic Act (HTA).
E-bikes have different per minute usage rates than trips taken on a classic bike for both Pay As You Go Pass holders and annual members:
Pay As You Go Pass users pay a per minute fee for e-bike use at a rate of $0.20 per minute of ride time until the e-bike is docked.
Annual members pay a discounted per minute fee for e-bike use at a rate of $0.10 per minute of ride time and can ride without having to dock every 30 or 45 minutes like required with classic bikes.
E-bikes will charge overnight and will only be available to pull from a dock if they have more than 20% battery charge. If the e-bike has 20% battery or less, the user will be unable to release it from the dock. Pedal assist e-bikes can be recharged in the field at designated electric bike charging stations or at an off-site facility overnight during off-peak hours.
Same as Bike Share which is perfect for short trips around town. Riders use bike share for commuting to work or leisure—like running errands, going to appointments or meeting up with friends. Many bike share stations are at close proximity to subway stations, bus terminals or public transportation. Others use bike share simply for exercise or exploring the city.
The electric, pedal assist bikes, called E-FITs, are engineered and designed by PBSC. E-FITs have a central motor with a battery fully integrated in the aluminum frame. The maximum pedal assist speed is set to 25 km/h. The E-FITs meet all safety required as outlined in Ontario’s Highway Traffic Act. Users are required to wear helmets when riding an e-bike as per Government regulations. It's the law.
If the battery has been completely drained, simply continue to pedal the bike as you would any other bicycle. Please return the e-bike as rapidly as you can to any Bike Share Toronto station.
If the user is hurt or the bicycle is damaged due to an accident, call 911 or the Bike Share Toronto customer service line at 855-898-2378 (open 24/7).
No more than there are for any traditional bikes in the Bike Share Toronto system. Dock an e-bike in one of Bike Share Toronto's over 900+ stations across the city.
Annual memberships and the Pay As You Go Pass offer a per minute fee for e-bike usage as outlined below:
Pay As You Go Pass: Pay by the minute pricing for e-bikes at a rate of $0.20 until the time you dock.
Annual Members: Members pay a discounted per minute fee for e-bike use and can ride as long as they like without docking every 30 or 45 minutes as required for trips on a classic bike.
Bike Share Toronto’s e-bikes provide pedal assist to allow the rider to reach up to 25 km/h. All riders are required to wear a helmet while riding an e-bike in accordance with the Highway Traffic Act (HTA)
Boasting multiple functions, the intelligent locking mechanism allows the bike to sufficiently charge at charging stations.
For an e-bike, the battery has charge up to 70km, and can travel thanks to its high-capacity battery encased in a sleek frame.
A 250W central motor will propel users around the city in style. Travel at up to 25km/hr and ensure your trips are safe, short distance and eco-friendly.
A three-speed gear hub allows users can go up to 25 km/hr.
Ride in comfort. Adjust the seat to the correct height for you to ensure your journeys are as comfortable as they are quick.
Ensure your personal belongings are safely stowed in the bike’s basket. Store your backpack, purse and other items securely.
Simply unlock, and start pedaling. Press the button on this interface to see how much charge is remaining.
Each e-bike had a bright light at the front and a flashing light on the back.
Bike Share Toronto's e-bikes boast a pedal assist feature that allows riders to accelerate up to 25 km/hr. Riders can expect to experience a small burst of assisted acceleration at each gear change for a smooth ride.
No, feel free to dock the e-bike in any free dock at any station in the city. Bike Share Toronto's field team will ensure any bikes that are below an adequate charging level are replaced with a fully charged bike overnight.